Ask-AI, the trailblazing generative AI answers and insights solution for enterprises, has made two significant announcements today. The company is launching its innovative Generative AI Sidekick and has successfully raised $11 million in Series A funding. This funding round was spearheaded by Leaders Fund and saw participation from esteemed seed investors including Vertex Ventures, State of Mind Ventures, GTMFund, and others. With this infusion of capital, Ask-AI’s total funding now stands at an impressive $20 million.
The Challenge of Data Silos in Enterprise Decision-Making
In the modern corporate landscape, companies store their data across various platforms and siloes, encompassing Slack, emails, CRMs, business documents, customer interactions, and knowledge bases, among others. The complexity of accessing all pertinent data when making informed decisions or engaging with customers has become a formidable challenge. Although Generative AI holds the potential to alleviate this problem, businesses face hurdles in creating effective, widely-adopted solutions that genuinely impact their operations.
“Executive teams are enthusiastic about the potential of AI to boost employee productivity and customer satisfaction,” explains Alon Talmor, the founder and CEO of Ask-AI. “However, they quickly realize that integrating AI into their workforce systems is more intricate than anticipated. What they truly seek is an off-the-shelf application that doesn’t rely on employees asking the right questions. It should proactively provide employees with answers, insights, and actions even before they realize they need them.”
Ask-AI: The Holistic Generative AI Solution
Ask-AI is a comprehensive generative AI solution meticulously designed to enhance efficiency in repetitive tasks, knowledge management, and customer feedback analysis. The platform seamlessly connects with over 50 enterprise work systems, including Salesforce, Zendesk, Confluence, Jira, Slack, Google Drive, Teams, and various customer communication and knowledge sources. Ask-AI not only ingests and analyzes this wealth of enterprise knowledge but also integrates it into employees’ workflows to enhance productivity. The platform offers multiple use cases across customer support, success, product development, research and development, and sales.
Introducing “ASK”: Your AI Sidekick
One of Ask-AI’s standout features is “ASK,” its always-on “sidekick” sidebar. ASK provides contextual information about any item within a team member’s workflow. For instance, when examining a customer support ticket, ASK might display generative AI highlights concerning the customer’s long-term concerns and past interactions. It can offer insights about sentiment analysis and churn risk, and suggest concise answers and relevant knowledge culled from various company sources. Significantly, ASK also provides a confidence score and linked citation for its generated content to counteract AI hallucination, a challenge faced by many AI models.
MosAIc: Uncovering Customer Insights Through Visual Mapping
Completing the end-to-end solution, MosAIc is an AI insights tool that creates visual maps detailing key customer concerns, recurring issues, and frequently asked questions by mining information from across the organization. MosAIc empowers organizational leaders to listen to the voice of the customer and identify trending issues, thereby bridging knowledge gaps within the company.
Real-World Impact and Customer Success Stories
Ask-AI has already made substantial improvements in key business metrics across its customer base, which includes renowned companies like Monday.com, CallRail, Yotpo, HiBob, Own, Instawork, and many others. These achievements include a remarkable 20% reduction in the time-to-resolution of an average support ticket, a 25% decrease in the average number of tickets handled by each agent per day, and an 18% reduction in Slack channel usage.
Meet the Visionary Team Behind Ask-AI
Founded by Alon Talmor, whose previous AI venture, BlueTail, was acquired by Salesforce, Ask-AI boasts a world-class product team. Talmor, with a Ph.D. in natural language processing, leads this team alongside Prof. Jonathan Berant, a leading NLP researcher at Tel Aviv University; Josh Solomon, former Head of Global Sales at Ada; Dafna Lavran, former VP and Chief of Staff at Payoneer; and Eyal Medar, who brings extensive experience as a VP of R&D in startup environments.
Leaders Fund’s Perspective on Ask-AI
According to David Stein, Managing Partner at Leaders Fund, “Enterprises aspire to leverage Gen AI to access and act upon the wealth of knowledge residing within their siloed systems. Ask-AI stands out as the sole native Gen AI platform with live enterprise-wide deployments in world-leading companies. The platform empowers employees to extract answers from enterprise data and make intelligent decisions to expedite their work. We are enthused by the tremendous demand Ask is witnessing in the market and the tangible value their customers are already experiencing. We believe it is poised to lead in this category.”
- Ask-AI unveils its Generative AI Sidekick and secures $11M in Series A funding, bringing its total funding to $20M.
- Enterprises face challenges in accessing data from various sources, prompting the need for AI solutions.
- Ask-AI’s comprehensive platform connects with over 50 enterprise systems, improving productivity.
- “ASK” provides real-time contextual information, and MosAIc offers visual mapping of customer insights.
- Notable customer successes include significant reductions in support ticket resolution time and ticket volume.
- Ask-AI is led by founder Alon Talmor and his world-class product team.
- Leaders Fund praises Ask-AI’s unique position in the Gen AI market.
Hi, I’m Oren, founder at BIGINTRO, a content strategy agency that helps B2B companies drive growth. We develop search, social, PR, and content marketing strategies tailored to business goals. I also have a dog named Milo.