In today’s fast-paced digital world, Duve stands out as a beacon of innovation in the hospitality sector. This all-encompassing guest management platform is a tool that empowers hoteliers and hosts to offer an unprecedented level of personalization in the digital experience of guests. From the moment a reservation is made until check-out, Duve seamlessly guides guests, enhancing their journey with services meticulously tailored to suit individual profiles.
Whether you are running an independent hotel, a hotel group, a vacation rental agency, an apartment hotel, or even camping or glamping sites, Duve promises to infuse a personalized touch to the hotel guest experience.
Expanding Horizons Globally
Currently, Duve is operational in around 60 countries, collaborating with over 150 integration partners. This network includes a myriad of entities such as PMSs, PSPs, POSs, digital key providers, IoTs, and several other 3rd-party vendors. By facilitating these integrations, Duve plays a pivotal role in streamlining the management of guest experiences, right from the initiation of a reservation to the check-out process.
Holistic Digital Solutions
One-Stop Communication Center
As part of its guest magement platform, Duve enables properties to dispatch a standard confirmation email automatically upon reservation, irrespective of the booking source. This white-labeled solution allows for customization aligning with your brand, initiating the process of potential upsells right from the confirmation of reservation.
Guest App: A Personalized Digital Concierge
Moreover, Duve offers a Guest App, acting as a digital concierge that assists guests in engaging with the staff in their native language, facilitating easy upsells, and providing an exhaustive information hub regarding the facilities and recommendations. This app even replaces the traditional keycard, simplifying room access through a fully branded web application.
Unlocking Upsell Opportunities
But the services don’t just stop here. Duve extends an analytical arm to business owners, offering an analytics page that presents actionable insights into performance metrics. Not only does it highlight the time saved through automation, but it also provides a comparative analysis of various strategies employed across different properties, shedding light on revenue generation avenues.
From Wishbox to Duve: A Journey of Innovation
Founded in 2016 by childhood friends David Mezuman (CEO), Jeremy Atlan (CBDO), and Shai Bar (CTO) under the moniker Wishbox, Duve has come a long way. Initially envisioned as a toolset for hoteliers and VR companies to amplify guest services and augment revenue streams, it has grown to become a vital cog in the hospitality industry.
During the COVID-19 pandemic, the significance of Duve escalated as it assisted hotels and hoteliers in transitioning from physical operations to a digital paradigm, without compromising on the quality of personal services. Remarkably, the company witnessed a surge in growth during this period, partnering with a vast array of new hotels, hostels, and more.
A testimony to its innovative prowess, Assif Stoffman, the Managing Director at XT Hi-Tech, praised Duve for introducing interactive solutions to enhance guest experiences, augmenting revenue, and enhancing guest satisfaction. Concurrently, David Mezuman, Duve’s CEO, expressed excitement at leading the industry’s digital transformation, backed by a formidable team of employees, investors, and partners.
TL;DR
Duve is redefining the hospitality industry with its comprehensive guest management platform, offering personalized digital experiences from reservation to check-out. With global operations across 60 countries and collaborations with over 150 integration partners, it’s setting a new standard in hospitality. Its features, including a customizable confirmation email service and a versatile Guest App, offer hoteliers invaluable insights and upsell opportunities, making the transition from physical to digital smoother and more lucrative. Founded as Wishbox in 2016, Duve has proven its mettle, especially during the COVID-19 pandemic, showing promising growth and earning accolades from industry stalwarts. Looking ahead, Duve aims to spearhead the digital transformation in the hospitality sector, promising a unique and satisfying guest experience.
Hi, I’m Oren, founder at BIGINTRO, a content strategy agency that helps B2B companies drive growth. We develop search, social, PR, and content marketing strategies tailored to business goals. I also have a dog named Milo.