Tagado, a prominent AI analytics provider focused on high-resolution Customer Experience (CX) data intelligence, has introduced a groundbreaking innovation. Leveraging Generative Artificial Intelligence (GAI) and Machine Learning (ML), Tagado now provides unmatched, finely-tuned insights from customer feedback in real-time. This achievement enables businesses to elevate customer satisfaction, boost retention rates, and drive overall growth.
A Revolutionary Leap in AI and ML
Tagado’s advancements in AI and ML elevate the bar for actionable customer insights derived from text-based feedback. These insights can be customized for any feedback dataset using filters, allowing businesses to target specific product areas, user segments, date ranges, and more. The results are categorized and grouped, enabling teams to leverage these insights to drive excellence in their operations.
Unlocking the Power of Granular CX Data
Tagado’s granular CX data equips businesses with the ability to answer critical questions swiftly. This includes understanding the factors behind customer churn, identifying risks to Annual Recurring Revenue, and addressing top customer grievances. Thanks to Tagado’s custom-trained Natural Language Processing (NLP) models, integrated generative AI, and ML analysis, these questions can now be answered in minutes, a stark contrast to the weeks or months traditionally required for such investigations.
Eli Lepkifker, CTO & Co-founder of Tagado, emphasizes the groundbreaking impact of AI technology: “By incorporating groundbreaking AI technology, we can now, for the first time, offer instant, actionable, and granular CX insights in real-time on Tagado’s innovative platform. This enables all teams within organizations to uncover the ‘why’ and ‘where’ behind customer sentiment, and instantly know who needs to act upon it and how.”
Closing the Gap Between Feedback and Business Insights
Tagado’s innovation effectively bridges the longstanding gap between customer feedback and actionable insights. It enables businesses to analyze vast amounts of feedback from multiple channels, cross-referencing data for specific objectives, such as enhancing retention rates, prioritizing product roadmaps, and delivering data-driven customer experiences.
Transforming CX with Generative AI and Machine Learning
Tagado’s pioneering use of Generative AI and Machine Learning is revolutionizing the CX landscape. By offering real-time, granular insights from customer feedback, businesses can align teams, boost customer satisfaction, and foster growth. This innovation positions Tagado as a game-changer in the quest for actionable CX intelligence.
TL;DR
Tagado employs cutting-edge Generative AI and Machine Learning to provide real-time, granular insights from customer feedback, transforming the CX landscape and enabling businesses to boost satisfaction, retention, and growth.
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